Here's some of the questions we're frequently asked - and if there's still something about which you want information, just call us on 1300 660 445 or contact us.

Q: I have an electronic intruder alarm. Why should I have it monitored?

A: For a number of reasons:

There will always be a positive response to an alarm activation

You can't always rely on that trusted neighbour being at home.

There is also the safety issue. Would you put your neighbour at risk? Guards are professionals and are equipped with safety and communication devices - Even they will call for backup if the situation looks risky.

There are a number of ways a serious burglar can disable a siren or an alarm. (We don't propose to tell you how) Monitoring adds a further dimension to your overall security strategy.

If we monitor your alarm we are also monitoring its maintenance signals. We can then call you and inform you if you need to take any action.

In the event you alarm does develop a fault we are able to call up its activation history from our monitoring software. This will often give us the information to make a more accurate diagnosis of the problem

Q: You monitor our alarm. Do we need to phone you when we go on holiday?

A: No, but we recommend you do and we will attach a "temporary note" to your monitoring file with the dates you are away and any special instructions.

Q: What happens if the power goes off?

A: Normally nothing special happens except, depending on the model of your alarm, a "trouble" light may come on at your keypad. Provided the power cut is less than 8 hours and your batteries are less than 3 years old (routine servicing is essential) then no problems should occur.

Q: How often should I have my alarm serviced?

A: For a residential alarm we strongly recommend an annual service. For most commercial and industrial sites, due to the greater complexity and usually a greater degree of risk, your insurer will usually insist on 6 monthly servicing.

24hrs back to base alarm monitoring “if you are connected,you are protected”

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