Pacific Security Technology praised by our customers

Read our customer reviews from Service Central:

“Supplier contacted me by phone.

The best service I ever had by any supplier/trade person in Sydney. Supplier was on time for quote; on time for delivery. This was the best and lowest price I had out of four other quotes. Though was the lowest price, it still delivered what I needed. The job was done promptly and thoroughly. And the best of all – the supplier cleaned up all debris and dust – something that I have not seen any trade do this.”

Reference: http://www.servicecentral.com.au/business/pacific-security-technology-pty-ltd/

 

Suburb Security Spotlight: The Worst Streets in Auburn, Sydney for Burglaries

It is an unfortunate fact of life that some suburbs, and some streets, are more prone to property crime like burglaries than others. Heck, it’s unfortunate that there are any burglaries in the world! It is impossible to completely escape crime, and there is little point trying to do so … but it does help to be prepared for what your area is like. This way you can confidently implement security measures like backto base alarm monitoring, CCTV camera systems or special locking devices and know that they are worthwhile. Today we turn the suburb security spotlight Auburn in Sydney, and find out where it is all happening.

 

Break and Enter – Dwelling

There are relatively few areas of Auburn that are untouched by dwelling break-and-enters, making back to base alarms a solid investment.

 

The worst areas in Auburn for break and enters of dwelling are:

  • The streets bordered by Railway St at the south, the Tooheys factory to the west, and Bachell Ave to the east.
  • The streets surrounding the Auburn Hospital, bordered by Vaughan St to the south, Park Road to the west, and Olympic Drive to the east.
  • The streets surrounded by Parramatta Road to the north, St Hillier’s Rd to the east and Rawson St to the west
  • The South Granville area

 

Break and Enter – Non Dwelling

Businesses located in the commercial break and enter hotspots in Auburn should have extra security measures in place. Make sure you implement safety measures like back to base alarms, smash proof windows and a non-tiled roof which cannot become an entry point.

 

These hotspots are less active than the residential break-and-enters in Auburn, but still significant:

  • The area surrounding St Josephs Hospital
  • The area surrounding the railway station at Lidcombe
  • The area to the northwest of Auburn surrounding Parramatta City Raceway

 

Malicious Damage to Property

Damage to your property can be significant for businesses, but is uncommon for normal residences. The hotspots for this type of crime in Auburn are:

  • The area surrounding Lidcombe railway station, including several streets past Olympic Drive to the west, to around Kerrs Rd to the south.
  • The streets bordered by Parramatta Road to the north, St Hillier’s Road and Park Rd to the east, Wellington Road to the south and Clyde St to the west.

 

Steal from Dwelling

This type of crime is almost identical to the Break and Enter – Dwelling type of crime, but it means that a homeowner has left an entrance point for the burglar so that they didn’t need to smash a window or force a door.

 

There are significant hotspots for this type of crime around Lidcombe train station and around Auburn train station, with the Auburn station hotspot extending up to Parramatta Road in the north, mostly bordered by Park Road in the east and the streets surrounding the botanic gardens in the west.

 

If you live or work in any of these hotspots, it is especially important that you talk to Pacific Security Technology about back to base alarm solutions, and potential extras such as CCTV or high tech locking devices.

 

5 Important Things ‘They’ Won’t Tell You About Installing Monitored Alarm Systems!

We all know that often the marketing hype for products often fails to live up to reality. Those ‘healthy’ fat free snacks turn out to be full of sugar, there is a tiny disclaimer on the bottom of an advertisement which says “Results May Vary”, or you discover that the only place that a product is ‘the highest quality available’ is in the opinions of the salespeople. Today we go beyond the marketing hype for home alarm systems, and look at the things that security salespeople would usually conveniently ‘forget’ to warn you about. We’re doing this not because you shouldn’t get a home alarm system, but because you should be fully informed before you do so.

Your Installer and Monitoring Company Don’t Have to Be the Same

You have free choice of the entire market when setting up the monitoring part of your home alarm system! That’s why we offer no contracts for security monitoring – we aim to keep your business by service, not by ‘force’ through a contract.

There Might Be Extra Charges for Phone Calls

Depending on your particular alarm and its security protocol, you might have an additional expense of phone calls for back to base monitoring. Some alarms use your fixed phone line to ‘check in’ with us, even if the alarm hasn’t been activated. It’s actually a good precaution that allows us to identify any problems with your alarm before they actually threaten your home or your family. The cost for these calls will vary depending on your carrier.

You’ll Need Extra Hardware for Some Phone Carriers

If your alarm is a data dialer, you may need a central filter installed for the alarm to be able to dial with some phone carriers. This is fairly easy for us to arrange at Pacific Security Technology, but just something to be aware of if you change phone companies.

Changing the Battery is Not Like Changing a Light Globe!

Your backup battery should last a minimum of 2 years. However, when it needs to be changed, your alarm will go off when you open up the panel – this is a security measure to prevent tampering. Some alarm systems require a licensed security company to change the battery. Some have an ordinary supermarket battery, some have a specialised alarm battery. Sometimes you require an installer code to change the battery. It is often easiest to call us if your battery has gone flat – we can let you know the best course of action for your particular alarm!

You Should Buy a Recognised Brand

Unknown brands may not only offer less protection because of compromised build quality, but you may be stuck with one or two home alarm system companies that are able to monitor it and replace the batteries. Then, if you happen to move outside their service range or you become disappointed with their business, there’s a chance you’ll have to have a new system installed.

Home alarm systems are a fantastic investment in your family’s safety, a way to get discounts on insurance and peace of mind for when you’re on holidays. However, you might say that they are ‘only human’, and certainly have their quirks … which we like to be honest about!

 

7 Mistakes That Waste a Back to Base Alarm!

So, you’ve finally made the move and installed your back to base alarm. You’re sleeping better, with the knowledge that nobody can come into your house without a big burly security guard following them within a couple of minutes. You’re happy knowing that you’re coming home to an empty house, where everything is just as you left it. All this newfound peace is good … but don’t get complacent! Many people end up ‘wasting’ their back to base alarm through these mistakes. Don’t make them yourself!

Trying to DIY Your System

Many people try to save money by self-installing a security system. This isn’t ideal – in some cases it will void the warranty, and not all companies will monitor self-installed systems because of the more frequent false alarms and possibility of failure.

Forgetting to Turn It On!

Oh, the irony! Your insurance company will be most unhappy if they give you a discount on your premium for having a security system, you forget to turn it on and are subsequently burgled. You’d face the stress of a break-in, PLUS the possibility that your insurance may not even pay out!

Choosing Contracted Monitoring

The majority of back to base alarm monitoring companies require you to sign a monitoring contract for a minimum of 6 months. Unfortunately, once they have you on contract their service often goes downhill! Choose a non-contracted service like Pacific Security Technology, where your business must be EARNT every time we speak to you!

Thinking That All Back to Base Alarm Monitoring Companies Are the Same

There is just as much variety in the back to base alarm monitoring game as in any other industry. Shop around for the best price, the best service, and the best selection of alarms!

Being Careless with the Codes

Your codes should be changed every 3-6 months. You should also assign temporary codes to any tradespeople who need to come in, and delete them immediately afterwards. Your codes should not be written down in any obvious place in the house – though you could file them in an obscure spot. Neither should your codes be stored on your computer, which could be hacked.

Setting a Single Zone

It’s easy to have a single zone on your back to base alarm for your entire house, but not the safest option. The ability to alarm part of the house while you are home (for example, the non-sleeping areas or just the front and back doors) can be a massive boost to safety.

Failing to Replace the Backup Battery

Most security systems have a warning light for when their backup battery is flat. If you don’t have it replaced promptly by a licensed technician, a thief could easily cut your power and have free rein of your house.

Pacific Security Technology offers special flat rate battery replacement for security systems installed by us, and we can usually come out within 24 hours – so there’s no need for delay!

Things That Go Bump In the Day: 5 Tips for Lock Bumping Prevention

Though it’s an unfamiliar term, most people would understand lock bumping as a form of lock picking. Lock bumping involves using a specially crafted key to ‘bump’ the pins inside a lock into place, allowing a burglar to open any keyed deadbolt lock with very little skill, no noise and without any passers by being aware that anything is wrong. Additionally, people whose homes are burgled without any sign of forced entry often have serious problems trying to claim on their insurance policy. Given that almost anyone can go find a lock bumping guide and buy a specially made key on the internet, how can you protect your home from such easy entry? We give you some tips today.

Burglar Alarm Security Systems

Without the technological assistance of perimeter protection through a burglar alarm security system, your home is a sitting duck for anybody with a lock bumping set. With a burglar alarm security system installed, your home will have reinforcement coming from 30 seconds after somebody unauthorised gets in.

Another concern with lock bumping is that intruders can silently enter while you are at home, either awake or asleep. A burglar alarm security system allows you to zone the house to detect any movement in non-sleeping areas, and alert your security monitoring company.

Alternative Lock Types

There are a couple of high tech lock types that can help you easily avoid the perils of lock bumping. At Pacific Security Technology, we carry a range of biometric or keypad lock options, which are put in with heavy duty installation tools and obviously cannot be picked or bumped. However, you’ll need to install biometric or keypad locks on each of your entrances to complete the circle of safety.

CCTV camera systems

If you choose to install CCTV camera systems, don’t hide ALL of your cameras. Let people know that they are being filmed, and if they choose to break into your house, they will be seen and most likely caught.

However, it is good practice to retain some hidden, covert cameras, so that if your burglar thinks he can get around the cameras by spray painting them, you’ll still get footage.

Security Chains

These are a fantastic, cheap option for protection from lock bumping while you’re at home. Of course, they are not as foolproof as a burglar alarm security system, but having a chain means that there will be noise to alert you to the entry, and the burglar might actually reconsider what he thought was going to be an easy ‘in’.

Visibility

Although lock bumping is a relatively quick and non-suspicious way to enter a house, burglars will still think twice about entering a home if they can be easily seen from the street. Even if you have a burglar alarm security system, make sure you keep your bushes and shrubs trimmed and ensure that your front door is easily visible from the street.

Lock bumping is a scary trend. Burglar alarm security systems will restore your sense of wellbeing and safety!

Suburb Security Spotlight: The Worst Streets in Blacktown, Sydney for Burglaries

We’ve recently been looking at crime hotspots in suburbs surrounding Sydney. While it is never possible to predict exactly which buildings will be burgled or stolen from … and it certainly never pays to become complacent … if you find that you are in a hotspot area, you know that extended security strategies are definitely appropriate for you. Today we go to the police statistics for Blacktown, Sydney, and find out which houses can most benefit from CCTV camera systems, back to base alarms and alarm monitoring services.

 

Break and Enter – Dwelling

There are substantial portions of the Blacktown local government area covering entire suburbs which have significant numbers of break and enters each year. The following areas all show up as red, or having the highest density of break and enters, in the Blacktown area. Back to base alarms and some serious fortification of homes is definitely recommended:

  • The entire suburbs of Shalvey, Bidwill, Oakhurst, Dharruk, Emerton, and Tregear
  • The southwest portion of Hassal Grove, especially south of Luxford Road
  • Portions of Whalan north of Woodstock Ave
  • Streets bordered by Woodstock Ave to the north, Carlisle Ave to the west, Luxford Rd to the south and Francis Rd to the east in Mt Druitt.
  • The portions of Doonside south of the railway line, and the corresponding portion of Woodcroft bordered by the railway line to the south, Knox Rd to the west, Richmond Rd to the north and Lyon St to the east.

 

Break and Enter – Non Dwelling and Robbery

Business crime centres around the following hotspots in the Blacktown local government area. Business crime is best deterred by CCTV camera systems in conjunction with back to base alarms. Back to base alarms fitted in the following area of Blacktown government area should also have panic buttons installed to deter robberies.

 

  • The Westfield Mt Druitt area, including surrounding shops
  • Shops surrounding the Doonside train station
  • Any buildings in the Shalvey area bordered by Peter Van Hasselt Park to the South and the vacant area to the north.
  • Any buildings and shops in the Blacktown train station area
  • Buildings and shops in the area of Lethbridge Park where Palmyra Ave, Luxford Rd, Copeland Rd and Hatherton Road intersect
  • All shops in and surrounding the Emerton Village shopping centre

 

Steal from Dwelling

This slightly different crime category has the same effect as a break and enter – something is stolen from private property. However, the crime may have been committed by somebody known to the residents, or a door or window may have been left unlocked so no ‘breakage’ was necessary. The area basically mirror those for break and enters however, and are centred around:

  • The entire suburbs of Bidwill, Willmot, Whalan, Dharruk, Hebersham, Blackett and Tregear
  • The streets bordered by the Great Western Hwy, Mamre Rd, the Western Motorway and Bennett Road in the St Marys area
  • Streets in Doonside to the south of the railway line, bordered by Lancaster/Lyon St to the east, Bungarribee Rd to the south and Doonside Rd to the West.

 

Back to base alarms are the most effective way for people living in these areas of the Blacktown local government area to protect their homes and families. For businesses, CCTV camera systems add an additional layer of protection, and panic buttons allow a quick response by the alarm monitoring service without the need for intervening phone calls. Get the installation process started before you become another of the many statistic in these areas of Blacktown!

10 More Official Robbery Prevention Tips for Businesses

No business has the money to lose or the time to spend on court cases that a robbery will also take. More importantly, no business wants their employees or ordinary customers to be put in harm’s way. We recently looked at 10 important robbery prevention tips for businesses (from CCTV and back to base alarm monitoring to simple cleaning!), but found that we couldn’t include all the important tips in just one article. Here we continue our guide to robbery prevention for businesses, with 10 tips that the police force consider most valuable.

Even 24 hour businesses should have back to base alarm monitoring

  1. Even if your doors are always open, back to base alarm monitoring can be zoned so that certain parts of your business (cash room, offices etc) can be alarmed while the service area is not. Also, you can have special duress alarm codes programmed for your cash storage areas – these alert the monitoring company that an employee has been forced to open the safe.
  2. Watch for people watching your business …
    Robberies are rarely carried out without checking out a premises first. Teach your staff to watch for people loitering outside and checking out the business, or spending a great deal of time inside on a purchase that shouldn’t require much thought. Any suspicious actions can be reported to police – if they are unable to attend, write down a thorough description of the person and follow them outside to get their numberplate. This will assist in identifying them if a robbery occurs.
  3. Tell employees about your alarm system
    Some businesses resist telling employees about a back to base alarm system. However, for their safety, all employees should know how, when and when not to activate a back to base alarm.
  4. Look for ‘safe’ technology for your safe
    Dual key, time-delay and drop mechanisms for your cash safe make it hard to access cash. Make sure that you have prominent signage relating that staff cannot easily access the cash, to actually help deter them as well as protect your money.
  5. Customer service for robbery prevention!
    Teach your staff to always greet new customers walking in with a smile and a direct look in the eyes. If a robber feels they could be identified, they will think twice about carrying out their plans. This is most effective when backed up by things like CCTV camera systems through your back to base alarm company, height stickers next to the door, etc.
  6. Consider physical barriers
    If you run a high risk business like a bank or service station, consider installing pass-through barriers between the customer area and the service staff area.
  7. ‘Sweep’ the business before closing
    One closing procedure should be a check of all business areas to ensure nobody is hiding inside. This should be immediately followed by activation of your back to base alarm system.
  8. Train employees in safe cash handling
    Your local police station may be able to run a training session on safe cash handling procedures, such as regularly clearing the till, counting money in a non-visible area, using two people to transport money within the store, moving money in daylight hours (but varying the precise time of day) and disguising the cash bag as something else.
  9. Encourage card payment
    Remove fees on EFTPOS and credit card transactions to discourage cash payments.
  10. Teach employees to protect themselves first
    Some employees feel it is part of their duty to protect the business from thieves, and can put themselves in harm’s way because of this. Teach them to activate the panic button of the back to base alarm first, then get themselves as far away as possible. Let them know their health is worth far more than a bit of cash!

A back to base alarm system and CCTV camera systems are at the heart of good robbery prevention as well as bringing a robber to justice. Without them, your cash and employees are in serious danger.

10 Official Robbery Prevention Tips for Businesses

We know that robbery prevention makes sense from a financial point of view – why would any business team work as hard as it does to make money, only to make it easy for somebody to come along and take all the profits by force? However, many businesses don’t realise that their robbery prevention efforts are also mandated by law. Occupational Health and Safety legislation tells us that every business must provide a safe workplace for their employees. These 10 robbery prevention tips involving technology like CCTV camera systems and back to base alarms, functional design tips and a legal perspective will help you ensure that your workplace is safe AND profitable!

Ensure you have digitised, high quality, real CCTV camera systems equipment! 

  1. CCTV camera systems is one of the single biggest factors in robbery prevention. However, it must be:
    High quality – so that you can clearly identify an offender
    Digitised – Because a large number of businesses do not change their analog tapes quickly enough
    Real – Because robbers soon learn to spot fake cameras and signage, and they will actually make you a target rather than deterring them!
  2. Install a panic button
    Your back to base alarm monitoring company can install a panic button in the service area, which can be discreetly pushed with a knee or hip if the staff member is in danger.
  3. Don’t ditch your convex mirrors
    Let people know that your staff can see them everywhere in the store, immediately.
  4. Maintain good street view
    Ensure that posters and signage doesn’t block the view of the street for service staff. Install sensor lighting to provide a clear outside view at night time.
  5. Staff your night shift cleverly
    Females shouldn’t do night shift alone in businesses prone to robbery.
  6. Clean customer contact areas regularly
    Wiping your bench, your door handles (if applicable) and fridge doors every 2 hours with a detergent-based cleaner increases the chance of getting a readable fingerprint in case of a robbery. A fingerprint can work with your CCTV camera systems to positively identify a robber.
  7. Bolt your register down
    Even if the staff member refuses to open the cash register or leaves the area, you’ll attract thieves if it is not bolted down.
  8. Install a wide, elevated and clearly visible counter
    This helps put a barrier between robbers and your staff, and increases the chance of a robber being seen (by passers by as well as your CCTV camera systems)… which they obviously dislike!
  9. Keep your side and back entrances locked
    Especially delivery bays.
  10. Use a height chart and witness description forms
    Height estimation stickers are placed near a door, and make it easier for staff to describe a robber’s height. When displayed they can act as a deterrent. Witness description forms simply help catch any brazen robbers who’ve made it past this many defences!

 

Some tips are easy, some (such as CCTV camera systems) take more work … but with more effort comes a greater reward of more effective robbery prevention. This equipment and these tactics are an investment in safety and profitability.

The 4 ‘Ins’ of Home Invasion: Protection From Every Burglary Type

Luckily for most of us, we don’t know enough about burglaries to realise that they can be categorised into ‘types’. We can consider ourselves fortunate if we remain blissfully unaware of all the different ways that a burglar could get inside your home! Yet we all know that thinking like a burglar is necessary to protect yourself from them – and so today we look at how your alarm monitoring services, your preparation and your common sense can help protect you from the 4 ‘ins’ of home invasion!

The ‘Break In’

The break-in is the most familiar type of home invasion; in fact, the term is a synonym for burglary. The break-in can be either quiet or noisy – so if he manages to pick a lock, this would be called a ‘sneak in’! Break-ins can be hard to prevent through normal security means. It is difficult and expensive to put grates over all of your windows, and it is also a big job to replace all of the screws holding your door lock on with the larger, more solid types.

The solution?

Alarm monitoring services are the best way to counter a break in – they may not prevent the breakage, but they protect your family and your home if something does get broken.

The ‘Walk In’

This is, strangely, quite a common occurrence. We are lulled into a false sense of security about our suburb, and simply choose not to lock the doors. Some brazen burglars actually choose to walk in when people are home to make it easier to get in.

The solutions?

It’s easy to forget to lock your doors when you are at home, but is a worthwhile habit to get into. Additionally, an alarm monitoring service can be zoned so that your front door and back door are protected, even with you moving freely about the house.

The ‘Scam In’

This often works a bit differently. Someone might ask to come in and use your phone, or pretend to be selling something, or to be looking for their lost child. In some scam-ins, burglars pretend to install cheap alarm monitoring services (which are actually fakes), then break in once your guard is down.

The solution?

Don’t buy anything from door to door salespeople – if their offer is interesting, ask for their company name and call them from the phone book. If someone appears to be in trouble, offer to call the police for them. And if you have an alarm monitoring service, get an optional key fob duress or panic button.

The Push-In

The burglar simply rings your doorbell or knocks on the door, and pushes his way in when you open the door. This is a dangerous type of break-in, because you know the attacker is willing to be violent to get what he wants. He also knows that you have seen his face, which makes the stakes higher for him …

The solution?

A door chain is a cheap, simple and essential defence against a push-in. Key fob with panic buttons for your alarm monitoring service are also fantastic, so that you know help will be on the way!

 

8 Vital Reasons to Keep Your Landline Phone

In this age of Wifi, internet access via the 3G network, iPhones and tablet computers, more and more people are getting rid of their landline phones. We know that it can be expensive to keep a landline phone in additional to having four mobile phones in a four-person household … but there are some very good reasons that you shouldn’t get rid of it! From facilitating alarm monitoring services to getting better internet rates, we check out why landline phones can help keep your family grounded.

Flexible, Reliable Alarms and Alarm Monitoring Services

Most good house alarm systems dial via a landline connection to alert the security alarm monitoring company. It is possible to get alarms which dial via a 3G connection, but your choice of models is more limited. Additionally, you are subject to 3G signal coverage issues, which adds an element of uncertainty into your alarm monitoring service.  These alarms have excellent backup systems, but nothing can beat a fixed line for reliability.

Faster and Cheaper Internet!

Naked DSL and wireless broadband are widely available, but with many internet service providers these options either come with slower connection speeds, or with higher price tags attached. Of course, there’s no sense paying an extra $50 phone bill to save $20 on your internet … but there are other cost savings! See below…

Cheaper Alarm Monitoring Services

Good models of back to base alarm will make test phone calls at regular intervals to us at Pacific Security Technology, to let us know that there is nothing wrong with the connection and if you need help, you’ll get it. However, if you don’t have an active landline to the house, your call costs will be higher via the 3G network.

It Never Runs Out of Battery

Your landline phone will work even in power outages, and never runs out of battery. This means that you’ll always have access to your phone when you need it … what happens if you lose power while your mobile phone only has one bar of battery power left?

No Unexpected Dropouts

If you’ve ever waited on hold to your electricity company for 30 minutes and then had your mobile phone signal drop out, you’ll understand the value of having a landline available when you need it!

They’re Hard to Lose!

You may beg to differ if you have a cordless landline phone … but choose an old-fashioned corded phone, and you won’t have signal issues or be able to lose your handset.

Leveraging Different Call Costs

At times, it may be cheaper for you to call an interstate relative on your mobile – especially if they are on the same network as you. If they aren’t on your network or you plan to talk longer than the number of free minutes you get, your landline may be cheaper. Having both available can save you money by leveraging the different costs!

Precise Location in an Emergency

IF you use your landline phone to call 000 in an emergency, it will display the actual physical address for 000. However, mobile phones can only be located to within the nearest 50-300 metres – not very precise in a suburban neighbourhood.

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