At Pacific Security Technology, we take pride in the quality and reliability of our security products. Our commitment to customer satisfaction extends beyond the initial purchase, which is why we offer a comprehensive warranty on all our products.

Warranty Coverage:

  • All products purchased from Pacific Security Technology come with a limited warranty that covers manufacturing defects and failures under normal usage. The duration of the warranty period will depend on the specific product and will be outlined in your purchase agreement or product documentation.
  • The warranty does not cover damages caused by misuse, improper installation, unauthorized repairs, or external factors such as power surges, weather-related incidents, or vandalism.

Repair Services:

  • If your product requires a repair under warranty, our experienced technicians will provide the necessary services during business hours, Monday to Friday from 8:00 AM to 5:00 PM. Repairs are not available during weekends or public holidays.
  • For quick resolution, please contact our customer support team with your product details and warranty information. We will guide you through the process and help arrange the necessary repair service.
  • All warranty repairs will be performed using original parts to maintain the performance and safety of your system.

Out-of-Warranty Repairs:

  • If your product is no longer under warranty, we still offer professional repair services. Our team will assess the issue and provide you with a transparent quote before any work begins.
  • We strive to offer competitive pricing on out-of-warranty repairs, and you can trust us to use quality components to restore your product to full functionality.

Additional Information:

  • To ensure the best possible service, please keep your proof of purchase and warranty registration details handy when requesting warranty service.
  • If you need to send your product for repair, shipping and handling fees may apply for items not covered by warranty.

Important Notes:

  • Warranty repairs are performed during regular business hours and are not available on weekends or public holidays.
  • We recommend scheduling any repairs in advance to avoid delays, especially during busy periods.

For more information on our warranty policy, repair services, or to book a service, please reach out to our customer support team. We’re here to help keep your security systems in top condition.