New NBN-Based Services Available Across Sydney

Are you a National Broadband Network™ Customer?

With the growing population of Australia’s National Broadband Network™ Connection incentive, Pacific Security Technology has invested in a new division, creating a new service, specifically created to suit the needs of the ever-increasing NBN™ market.

All modern alarm and security systems are equipped with a back-up battery, giving the system life in the event of a power cut or outage and thereby maintaining communications over the associated phone lines or via GPRS.

Homes and offices equipped with NBN™ will have those same security signals running through their NBN™ Connection boxes instead, meaning that the NBN™ system needs a back-up battery of its own.

It is with that in mind that Pacific Security Technology has developed NBN Battery Services – a business dedicated to providing fast and effective, specialist battery repair and replacement services for NBN™ customers across New South Wales.

For more information about NBN Battery Services and the services on offer, please visit or feel free to call us on 1300 660 445.

You can also reach us at any time online. Click here to make an online enquiry.


Regular Services for NBN™ Back-up Batteries

Regardless of who your Internet Service, Security or Telephone provider may be, it’s imperative that you maintain healthy and fully functional back-up batteries across your NBN™ Connection box and any associated security hardware.

It is recommended that your home alarm systems should have their back-up batteries inspected, serviced or replaced at least once every 2 years, with commercial customers urged to do the same at least once a year.

Maintaining your back-up batteries is essential to keeping your alarm and security systems healthy, even in the event of a power cut. As such, most insurers and content cover providers will require that your home or offices are suitably protected, failing which could result in negative impacts on any claims made in the future.

Have us inspect, service and replace your alarms before they become an issue!

Call Pacific Security Technology today on 1300 660 445 to have our professional alarm technicians provide you with a quick and easy call-out, seeing to all your security system issues in just one visit.

Pacific Security Technology – Small Enough to Care, Big Enough to Perform.

The 4 ‘Ins’ of Home Invasion: Protection From Every Burglary Type

Luckily for most of us, we don’t know enough about burglaries to realise that they can be categorised into ‘types’. We can consider ourselves fortunate if we remain blissfully unaware of all the different ways that a burglar could get inside your home! Yet we all know that thinking like a burglar is necessary to protect yourself from them – and so today we look at how your alarm monitoring services, your preparation and your common sense can help protect you from the 4 ‘ins’ of home invasion!

The ‘Break In’

The break-in is the most familiar type of home invasion; in fact, the term is a synonym for burglary. The break-in can be either quiet or noisy – so if he manages to pick a lock, this would be called a ‘sneak in’! Break-ins can be hard to prevent through normal security means. It is difficult and expensive to put grates over all of your windows, and it is also a big job to replace all of the screws holding your door lock on with the larger, more solid types.

The solution?

Alarm monitoring services are the best way to counter a break in – they may not prevent the breakage, but they protect your family and your home if something does get broken.

The ‘Walk In’

This is, strangely, quite a common occurrence. We are lulled into a false sense of security about our suburb, and simply choose not to lock the doors. Some brazen burglars actually choose to walk in when people are home to make it easier to get in.

The solutions?

It’s easy to forget to lock your doors when you are at home, but is a worthwhile habit to get into. Additionally, an alarm monitoring service can be zoned so that your front door and back door are protected, even with you moving freely about the house.

The ‘Scam In’

This often works a bit differently. Someone might ask to come in and use your phone, or pretend to be selling something, or to be looking for their lost child. In some scam-ins, burglars pretend to install cheap alarm monitoring services (which are actually fakes), then break in once your guard is down.

The solution?

Don’t buy anything from door to door salespeople – if their offer is interesting, ask for their company name and call them from the phone book. If someone appears to be in trouble, offer to call the police for them. And if you have an alarm monitoring service, get an optional key fob duress or panic button.

The Push-In

The burglar simply rings your doorbell or knocks on the door, and pushes his way in when you open the door. This is a dangerous type of break-in, because you know the attacker is willing to be violent to get what he wants. He also knows that you have seen his face, which makes the stakes higher for him …

The solution?

A door chain is a cheap, simple and essential defence against a push-in. Key fob with panic buttons for your alarm monitoring service are also fantastic, so that you know help will be on the way!


Home Security Considerations for Suburban Homes

Australia’s ‘typical’ lifestyle really is a suburban lifestyle. Some 70% of us live in a surburb, mostly in a freestanding house with a backyard. Most house alarm system and general security advice is aimed at suburban dwellers, so you might think that you know all this stuff already! However, today we give you a quick refresher on the basics of suburban home security, then look deeper to tell you a few things you probably didn’t know about keeping your suburban home safe!

Break the Psychological Barriers to Safety

The first and most important step in keeping your family safe is to stop thinking that “it could never happen to me”. Suburban dwellers often fail to secure their homes because they believe that living in a ‘good area’ is enough. Start looking for the weak points. Start putting measures like house alarm systems in place to protect yourself. Start today … after you’ve finished reading this!

The Basics of Suburban Home Security

You have probably heard many of these tips a dozen times, so we’ll just give you a quick refresher:

  • Secure your home and its perimeter by: Installing deadlocks on doors, locks and grates on windows, building high fences which are hard to climb and using a locking gate.
  • Improve visibility by: Trimming or removing plants close to the home, installing movement-activated lighting outside.
  • Protect your possessions by: Keeping irreplaceable valuables in a safe hidden in your home and bolted to the floor, engraving all your appliances and other valuables with your name, keeping easily stolen items out of view, and photographing everything and ensuring your insurance will cove you.
  • Protect yourself and your family by: Keeping any guns you are licensed to own in a locked cabinet, and installing a house alarm system which is monitored so that in an emergency, someone will come to protect you.

Go for the Gold Standard

The pinnacle of safety for suburban homes is a house alarm system. Make sure you have it monitored – a non-monitored alarm may either be ignored by neighbours and passers by (because there are so many false alarms), or encourage an innocent bystander to try to stop the burglary, putting them in a very dangerous position.

Depend on Your Neighbours for …

You shouldn’t ask your neighbours to step in to stop a burglar in your property, but you can ask them to conceal the fact that you’re on holidays! For your holiday times, ask your neighbour to put your rubbish bin out and bring it in, bring your mail in, switch your porch lights on and off… and perhaps mow your lawn, if you’re very good friends!

Use the strong community spirit of suburban areas to help protect your home … but don’t let the illusion of protection in a ‘good suburb’ fool you into ignoring essentials like a house alarm system!

Has Burglary Left You Open to Identity Theft?

The horror of your home being burgled hits you immediately: The missing TV and sound system, empty jewellery box, upturned drawers and missing keepsakes. Yet what if something even more valuable has been taken? What do you do if you find yourself suddenly a victim of identity theft? Having someone else access your bank accounts, credit cards, superannuation or use your name to rack up debts and offences can be more devastating than the loss of property. Identity theft is one of the fastest growing crimes and one of the hardest to police. Today we look at identity theft and home security monitoring measures to prevent the loss of your greatest asset – your identity.

What is identity theft?

The information age has made face-to-face business and financial dealings almost redundant. Armed with just a few simple personal details such as your name, address, date of birth and tax file number it is possible to establish new bank accounts, take out loans and make purchases. Identity theft occurs when criminals get hold of this valuable personal information and assume your identity to steal money, gain other benefits or conduct illegal operations. It leaves its victims financially and emotionally drained.

Who can be the victim of identity theft?

It is not just internet uses who can be vulnerable to identity theft. Home burglaries may be used as a front to disguise identity theft. It may not be the TV thieves were after but your stored bank and other personal details. Protecting your property through home security monitoring measures such as back to base alarms and CCTV camera systems can be effective in minimising your risk of identity theft.

How do you know if your identity has been stolen?

If your home has been broken-into consider what information perpetrators may have had access to. Carefully check your filing drawers – are any bank, social security, business or travel documents missing or disturbed? Had you left any utility bills or financial statements lying out for burglars to access?

Thieves may also target areas outside your home. Residential mail boxes are prime targets and alarm bells should ring if statements or important documents fail to arrive. What about your garbage bin – thieves are not put off by smelly rubbish when searching for personal information. Use your home security monitoring systems to help identify any breaches of your home perimeter.

What should you do if you have become the victim of identity theft?

If you suspect that you have become a victim of identity theft don’t wait until mysterious charges start appearing on your credit cards! Act immediately. Report the situation to police and contact any financial institutions with which you have dealings. Contact your social security office, tax office, and keep a close eye on your financial statements. Inform family and friends so they are aware of the situation. This is also the time to carefully consider your home security monitoring systems and whether your property has sufficient protection.

How can you prevent identity theft?
Guard your personal details carefully. Be cautious of giving out personal information on the phone or internet and be careful about how you store your paperwork at home. Home security plays an important role in safeguarding your identity against thieves who can not just tarnish your good name but create a nightmare that could devastate you financially and emotionally.

A monitored alarm system can stop these people instantly – don’t leave it until it’s too late!

Neighbourhood Watch: A Useful Part of Your Home Security ‘System’?

Along with admonitions not to leave your spare key outside, to change your back to base alarm code regularly and to keep your trees and shrubs trimmed, another very standard piece of home security advice is to make friends with your neighbours, and to look after each other’s properties when you are home. While it is always fantastic to know and be friendly with your neighbours, a neighbourhood watch is not necessarily the be-all and end-all of home security monitoring.

What Forms Does Neighbourhood Watch Take?

Neighbourhood Watches originated as a system of ‘safe houses’ intended to provide a safe haven for kids that felt in danger at any time when they were on the streets – usually walking to and from school. They evolved into a more general safety system, where people in a neighbourhood would look out for each other, usually protecting each other from crimes. They can be formal or informal organisations; however the impact of each on your overall home security monitoring is roughly equivalent.

Neighbourhood Watch and Security Enhancement

There are plenty of wonderful ways that neighbourhood watch systems can help improve the security of your home by providing:

  • Somebody to report suspicious goings-on at your home to the police when you are out
  • Someone to report a non-monitored alarm triggering to the police
  • Somebody to collect your mail, put your garbage bin in and out, and perhaps turn outside lights on and off when you are on holidays
  • Somebody to provide a different perspective on your home security weak and strong points
  • A home that you can knock on the door of, in case you surprise a burglar or are woken by one
  • A house that you can tell your kids to go to, or ring, if they are concerned about their safety when you aren’t home

Neighbourhood Watch – Not a Foolproof Home Security System!

However, you need to be keenly aware of the limitations that even the most housebound and diligent neighbour has, in acting as your house alarm system! Remember that:

Other people have to leave their house as well

Whether it is to work, shop for food or visit friends and family, nobody is home ALL the time.

People may not be paying attention to your house at the right time

You’ll get a slight increase in the level of awareness surrounding your home with a neighbourhood watch system in place. However, people don’t generally spend all their time looking out their windows at your house … and would you really want them to?!

Burglars can be pretty sneaky!

One of the main prerequisites for being a burglar is being able to get into homes without being noticed. It also takes quite a bit of luck for your neighbour to spot a burglar trying to get in.

Neighbours shouldn’t put themselves in danger

If you have a non-monitored alarm system, it is not safe to assume that your neighbour will come and confront a burglar if they hear the alarm going off. A back to base alarm is a far safer system.

By all means, become a part of your local neighbourhood watch, get to know your neighbours and ask them to take your mail in when you’re away. Just remember, they can’t possibly replace a back to base alarm!

Security Systems for Your House: The Easy Way vs The Hard Way!

When it comes to home security monitoring, we at Pacific Security Technology are big believers in the idea that there is an easy way to protect your home, and a hard way! We see a lot of different tactics that homeowners use to try to discourage burglars, or to catch them once they’re in the home already – and most times, there’s simply a easier way. Today we check out alarm monitoring services … the easy way vs the hard way!

Signage: Easy vs Hard

Security signage the easy way: Grab a pre-made sign when you have a back to base alarm monitoring company install your alarm. These signs are obviously not foolproof (a lot of people make up fake ones, so it can be a little like the boy who cried wolf!), but they are free and may well discourage a burglar even giving you the hassle of having to replace a window.

Signage the hard way: People make up some pretty funny signs to stand in for home security monitoring ones! We’ve seen “Danger: Extremely vicious, barkless Doberman guarding property”; “Stop! We’ve already shot one burglar in this house. Don’t become the second”; and “Knock all you want. We don’t answer the door”. Burglars are not silly – they know that people posture and puff their chest out to try and frighten them away. The signs are amusing, but not effective!

Attention-Attracters: Easy vs Hard

Attention attracters the easy way: An audible house alarm system is a fantastic attention attracter, as well as serving plenty of other security purposes!

Attention attracters the hard way: Fine gravel strewn all around the house will make a lot of noise, but is also a major landscaping decision and represents a substantial cost to most homeowners. So are any home made noisemakers, trigger systems that set off air horns when doors are opened, etc. The ‘Home Alone’ style of home security only works in the movies, unfortunately.

Perimeter Security: Easy vs Hard

Perimeter security the easy way: You guessed it … house alarm systems are an excellent perimeter security device. So are high fences that cannot be climbed, but can also be seen through – for example, high chain or metal rod fences.

Perimeter security the hard way: There are all sorts of perimeter security devices available now – biometric locks that open only to a fingerprint, enormous and expensive deadbolts, unbreakable window films, etc. Hedges are another ‘hard way’ to create perimeter security – sure, they are hard to get through, but they take many years of water and attention to grow!

Physical Defence: Easy vs Hard

Physical defence the easy way: If you’ve already done other things the easy way, you will also have done ‘physical defence’ the easy way by default! If there is a break-in while you are home, your alarm monitoring company will be there to physically defend you before you know it. Another fairly easy tactic is to buy an air horn which you keep next to the bed – it takes a pretty brazen and unusual burglar to actually attack you after you’ve blasted them with one of those in the dead of night!

Physical defence the hard way: Dogs can be a good physical defence for you and your home, but unless you wanted one anyway, they represent a lot of work. Guns and knives as physical defence also require you to either get a licence for them, or train in their use.

We find back to base alarms simply make things easy all round for homeowners!

Homeowner’s Top Tips for Home Alarm Security Systems

There’s no doubting that we think differently about things we do in our lives before we’ve experienced them, and after we’ve experienced them. The wisdom of hindsight often makes you see things in a completely different light! While there is no substitute for the experience of actually choosing, installing and using a monitored alarm system, today we’re aiming to use the comments of real homeowners to give you a bit of insight into the future – and also help you get a little of the ‘wisdom of hindsight’ in advance! In that spirit, here are the top tips from real homeowners about home alarm security systems.

“You have to have a VERY reliable phone number not to use monitoring”

The experience of many home owners is that when a self-dialling alarm system goes off, their phones are either flat, unattended, out of range or busy. Argh! Monitoring guarantees that whether you answer your phone or not, someone will be there to protect your home and family.

“There’s a lot of variation in alarm quality – cheap is not usually good”

Moost homeowners find that when they buy a home alarm system off eBay and install it themselves, the problems start not long after. Alarms go off for no reason; battery backup doesn’t work, the sirens can’t be heard unless you have your ear to them, or there is a problem with the dialler so you are never notified that you house alarm system is going off. Professional is best!

“Silent is best … unless you choose something REALLY loud”

Mildly loud alarms seem to do little apart from notify the burglar that they only have a little while to finish stealing things. Exceptionally loud alarms create a chemical imbalance in our inner ear that makes it unbearable to be in the place; silent alarms mean the thief can be caught in the act and made to face the consequences. The advice is to choose a system at one end or the other of the scale!

“Sometimes police won’t attend a call out unless there is a keyholder on site”

Some people with non-monitored security systems have found that, in some states, police won’t come to a house to check on an alarm activation unless there is a keyholder on site. In other states, they just need to be advised of whether there is a keyholder or not. Of course, if your alarm monitoring services company is attending, they can provide a key.

“You’ll feel differently about whether a back to base alarm is ‘worth it’ after you’ve come home to a burgled house”

The experience of coming home to find that people have been through all of your things, perhaps desecrated parts of your homes, smashed photos or written threatening messages on the wall is a traumatic one. People who have been through it understand that they never, ever want it to happen again.

5 Interesting but Ineffective Additions to Your Home Alarm Security System

For every serious home alarm security system out there, you’ll find at least a few hilarious (but utterly useless!) DIY or novelty security devices. Arguably, it all started with Macaulay Culkin’s paint-can swinging, doorknob-heating, BB-gun shooting antics in Home Alone, and got slightly more serious from there. Today take a more humorous look at home security, and check out a few interesting, but ineffective additions to your home alarm security system.


Electronic dogs!

A dog can be a worthwhile part of your security system – as long as you’re happy to feed it, walk it, love it … etc. Now you can get electronic versions of the real thing that don’t need the food, love, and walking; these electronic watchdogs include motion sensors (ones that can see through walls, etc), and emit a realistic-sounding bark upon detecting movement. You can also program them to emit a siren noise on top of the barking dog, or to simply alert you to an intruder’s presence with soothing rainforest sounds or ‘arrival alerts’. Personally, we think that the human brain will fairly quickly distinguish between the sound of a real and electronic dog bark … in frequency, variation of tone, static source of sound, etc.


Opto-electric fake TVs

If you’d like to leave your TV on to help give the illusion of occupation when you leave the house, but don’t want the associated guilt or electricity bills, you can now get an energy-efficient ‘opto-electric’ fake TV that emits a fairly realistic approximation of the light given off by a real LCD TV. Unfortunately, burglars tuned into the whole “I’ll leave the TV on to make them think I’m home” scam by homeowners quite a while ago… any serious burglar will watch your movements anyway. A home alarm security system is a far safer option.


Pepper-spray ‘guns’

Capsicum spray (and its replacements) can be a neat personal safety addition. I’m not so sure that the pepper spray ‘gun’, which fires the horrible goo up to 13 feet away to eliminate the possibility of blowback, is a good replacement for a home alarm security system though!



A good substitute for razor wire? Perhaps … but usually not! Cacti have caused many hilarious moments in slapstick comedy movies, but they really don’t replace a real home alarm security system. They may be ornamental … but unless you’re planning to pole vault over your impenetrable cactus-hedge to get inside your home, I’d just stick with a back to base home alarm security system.


Fake security system stickers

Canny thieves have been known to try to trigger alarm systems in houses that have home alarm security system monitoring signs or stickers displayed on the property. Unless you want them to find that you were bluffing, and the house is really unprotected, I’d just get a sticker or sign from your real home alarm security system monitoring company instead!

They’re hilarious to think about … but may not be so funny when they fail to stop a real break-in. In the long term, real home alarm security systems and monitoring are far more cost-effective!

Do You REALLY Get What You Pay For? The Lowdown on Cheaper House Alarm Systems

My mother always said to me that I’d “get what I paid for!” if I bought the cheaper version of something. Over the years she’s been right sometimes, and wrong other times … but in general, if something costs considerably less than another equivalent product, I’ve ended up vowing never to buy it again! Is it the same with house alarm systems? Today we take an expert view of the differences between cheaper house alarm systems (as well as other various methods of cost-cutting in home security), looking at why a penny saved on your house alarm system may not be a penny earned…
  • False alarm problems
House alarm systems from hardware stores or online suppliers may not be wired to industry-best standards … and false alarms are often the result of cost cutting in the wiring department. Apart from annoying you when you’re home, false alarms on a monitored system will cost you extra cash, and could be the cause of understandable noise complaints from the neighbours.
home security check
  • Battery changes
Poor quality systems don’t always hold up to even standard operations like changing the batteries. Plates crack, screws get stripped and terminals come loose. Sigh.
  • Australian Standards
House alarm systems manufactured in Australia should comply with Australian Standards – which are far more stringent than the standards in countries like Hong Kong, Taiwan and Indonesia, where many of the cheaper house alarm systems are made. Of course, not every South-East Asian made product is poor quality – you should feel free to purchase one of the lower-end (but still recommended) systems from a licensed house alarm system installer. This means an expert has vetted the system, and if anything goes wrong you have someone in the same country as you that is accountable for it!
  • Possibility of non-detection
If you purchase and self-install a house alarm system, even if you have back to base alarm monitoring enabled for it, there’s quite a possibility that the system will simply fail to perform at break in time. If the sensors are prone to dusting over or the wiring is shoddy, you may get broken into and the thief may not even realise you have an alarm system. Unless you want to be making full checks of your home security system every single month to ensure
  • Loudness
What is the decibel rating on the house alarm system you’re considering buying? The decibel scale follows a sigmoid curve – it is not a simple straight line relationship between the number of decibels and the actual ‘loudness’ of an alarm. A small drop in decibel rating can actually mean quite a large drop in loudness. Some customers describe their old self-installed alarm system sirens as comparable to a child playing a kazoo out the front … not quite the effect that they were hoping for!
  • The unexpected…
The unexpected always happens. When it does, many cheaper house alarm systems come either with no manual, with a manual in a foreign language, or one which is incomplete and difficult to understand.
So in our experience, with house alarm systems, you certainly do get what you pay for. PST consultants are happy to try to work within your budget … just don’t let your budget be guided by the price of unreliable, cheap, tinny eBay-purchased house alarm systems!

Top 10 Tips for Combining DVRs and Home Alarm Security Systems

Digital Video Recorders (DVRs) are slowly becoming more and more popular. After all, if your home alarm security system was triggered and the attempted burglar got away, wouldn’t you want to know exactly who was responsible? Wouldn’t you want to be able to have the best chance of arresting them and getting them off the streets, even if your home was still safe? A lot of people would, and DVRs are the solution to the dilemma of having your house safe, but still feeling that there is somebody out there waiting to break in.   Here are our top 10 expert tips for using Digital Video Recording as a home alarm security system.

1. Leave the overwrite feature on
One of the prime reasons that DVR home alarm security systems don’t record a break-in when it occurs is that the disk was full, the overwrite feature was turned off and nobody reviewed the footage and changed the disk. The easiest way to ensure that your DVR can act as an effective home alarm security system is to simply leave the overwrite feature on.

2. Make sure you understand your system
Your security consultant will be delighted to explain how to use the DVR home alarm security system properly. Take notes while you’re talking to the installer, and don’t forget to ring up later if you think of a new question. Having a home alarm security system you don’t understand could well make it useless.

3. Set up motion detection and have your DVR monitored
A back-to-base home alarm security system monitoring company can track signals from a DVR as well as standard alarm sensors. If you don’t enable this capability, it’s like forcing your alarm system to walk around with one hand tied behind its back.
4.    Think carefully about the cost/quality continuum
While there are some exceptions, generally when you choose a cheaper DVR home alarm security system, you sacrifice a little recording quality. Remember, it is not much good being able to see that there’s a nondescript person, possibly male, breaking into your house. High-res video home alarm security systems are always preferable.

5. Consider getting an audio-equipped model
Did you know that each of our voices is completely unique? Our voice pattern is like our fingerprint – no two peoples are exactly the same. If your concern is making sure that criminals get prosecuted, audio recordings from your home alarm security system could provide you with indisputable evidence of a particular person’s guilt.

6. Be password smart
Use a difficult-to-hack password on your DVR system to prevent remote high tech hacking, or even on-site tampering. Use a combination of letters, numbers, and non-alphanumeric characters, and make it longer than 8 characters. Change your password often, just as you would for internet banking, etc.

7. Use a UPS
Uninterrupted power supplies help ensure that power surges and outages don’t allow loss of footage from your DVR. You can get these from computer shops, or ask your home alarm security system installer.

8. Keep it clean
Dirty lenses and bug-covered DVRs don’t tend to create nice clear images, worthy of making an arrest! When you change your smoke alarm battery at the changeover of standard time and daylight savings, make it a habit to clean your DVR home alarm security system lenses as well.

Home alarm security systems linked to a Digital Video Recorder really complete the picture to keep your home safe. Without the ability to find out who’s trying to break into your house, you’re leaving a crim on the streets to either return … or attack someone’s else’s house.

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